Welcome to Sign Fab!


    Frequently Asked Questions

    Have some questions? Find answers here!

    Welcome to our support center.
    Here you can find the most frequently asked questions.

    If you cannot find an answer below, please call us at 1-800-544-6381.

    How do I get started?

    Call us at (800) 544-6381 or email us [email protected] and we will direct you to a sign professional that will work with you to get you what you need.

    What is our warranty?

    Sign Fab has a 5-year warranty to be free of defects in materials and workmanship. Our standard LED is PrincipalSloan with 10yr warranty on LED and 5yr warranty on power supplies, other brands used will be warrantied according to manufacturer. Warranty is limited to specific component warranties supplied by those manufacturers. A warranty sheet is available at your request.

    How long will it take to get a quote?

    We provide 1-hour turnaround and verbal quotes, at request. Projects that have special details and in large quantities do require more time for quotation. We will do our best to fulfill your request for all your projects.

    Having company information, artwork files such as PDF, AI, EPS or CDR that includes sign dimensions and any other information provided will be a plus and greatly reduce quotation time.

    Will there be additional charges for shipping?

    Sign Fab Inc. uses our own delivery personnel and vehicles. We do not charge additional for delivery unless it is outside of our delivery area.

    Where is Sign Fab Located?

    Sign Fab is located right off of I-44. Our address is 28625 Harvest View Rd., Stoutland, MO 65567.

    How long does it take to make an Electric Sign?

    Usually a standard channel letter project will take 10 to 15 working days to produce, Reverse channel will take 15-1620 working days and various forms of cabinets will be longer. All turnaround times begin from when it is approved by you. You may at any time contact us for an expected delivery date.

    What is and why do I need vector artwork?

    Vector artwork is simply line art where the image is converted into lines. Our graphics department is not set up for the conversion of images into vector art.

    How much does the average Channel Letter sign cost?

    It depends on how many letters and the size of the letters that you need. We will provide you with the most cost-effective option unless specifics are disclosed upon quote request. Many factors affect the price of the sign, providing us with as much information as possible in the beginning, helps reduce any additional costs from being added.

    What is vector art and why can't you use a jpeg?

    Vector art is a file that can be re-sized without losing quality. A jpeg is a photo that loses quality if re-sized.

    Can I get a rush order?

    We are not set up to handle rush orders, but always ask us when you have a deadline to meet, we do try and accommodate deadlines if at all possible.
    We will be honest with you if we are not able to meet the requested deadline.

    What is standard Channel Letter?

    A standard channel letter is a 3-dimensional graphic sign element. Its channel is fabricated from sheet metal, most often aluminum since it will not rust. A flat sheet of aluminum is typically cut on a table by a computer-controlled router. This creates the back of the channel and is the basis for the letter shape. The sides of the channel letter, called the returns, are then formed by bending a 3 to 5-inch-wide strip of aluminum sheet around the aluminum back. This return can be welded at the seam or flanged and riveted to the back to create a solid can in the shape of the letter. The letter can is painted and fitted with any lighting components necessary such as neon as tubes or light-emitting diode (LED) module. A translucent plastic face usually of 3/16″ thick sheet acrylic or polycarbonate is cut to fit the open face of the letter can.

    What does wholesale mean?

    Wholesale distributing is the sale of goods or merchandise to retailers or other professional business users. In general, it is the sale of goods to anyone other than a standard consumer. Sign Fab products are sold only through Sign Professional Resellers. Contact us at [email protected] or (800) 544-6381 and we will direct you to a sign professional.

    What happens when I receive my order?

    Once the job is unloaded, our driver will open the packaging for your inspection. At this time, the driver will test light the sign. It is important to look over your sign carefully and make note of any damages or breakage at the time of delivery so we can fix the items prior to installing the sign. It is highly suggested that installations be postponed until all damaged items have been replaced. Sign Fab Inc. is not responsible for damages after you take possession of the sign.

    I already approved the job, why do I need a drawing?

    The approval drawing is your final chance to look over all the details. Be sure to check sizes, colors, layout. We will not begin fabrication without your final approval of our drawing. Typically, you will receive this drawing 48-72 hours after receipt of your down payment or sooner.

    I have very specific art requirements. Can you match my colors, fonts and other requirements?

    Yes, we are able to accommodate most requirements. Fonts may have to be revised for fabrication purposes. Paint colors are matched through use of formulas. Print colors are matched to various swatches or directly from artwork that is provided to us.

    How much will my sign cost?

    All signs are custom made and no two signs are alike. We will provide you with a quote which outlines every part of your sign project, including the cost.

    Elizabeth Alexander
    Sales Manager | ext. 1003
    [email protected]

    Alicia Montague
    Assistant Sales Manager | ext. 1006
    [email protected]

    Marcene Anderson
    Business Development Manager | ext. 1005
    [email protected]

    Shyann Saunders
    Sales Quote Specialist | ext. 1029
    [email protected]

    Maranda Kinsley
    Sales Quote Specialist | ext. 1007
    [email protected]

    Janell Kreuer
    Sales Quote Specialist | ext. 1018
    [email protected]

    Linsey O’Neil
    Sales Quote Specialist | ext. 1010
    [email protected]

    Mari-Anne Biggers
    Sales Quote Specialist | ext. 1009
    [email protected]

    Andrew Everling
    Sales Quote Specialist | ext. 1041
    [email protected]

    Melisa Bowlin
    Outside Sales | ext. 1057
    [email protected]

    Krista Harper
    Work Order Processing | ext. 1011
    [email protected]

    Sharon Al-Shehab
    Customer Service Manager | ext. 1065
    [email protected]