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Policies/Warranty

Our policies and warranty pages spell out exactly what we expect from our customers and what our customers can expect from us.

  • Policies
  • Warranty

Warranty

Warranty Information - Three Step Process.
The following steps and procedures must be followed for warranty to be valid.

Step One - Contact Sign Fab, Inc. immediately regarding damages before any repairs are made to the sign. Sign Fab must give prior written consent and approval for all bills or invoices associated with any defective parts and products.

Step Two - Detailed information along with photos of issues or damages must be sent via email to
marcene@signfab.com before Sign Fab can approve any repairs, costs or invoices associated with signs.

Step Three - Sign Fab, Inc. will contact you promptly and warranty issues will be resolved.

Before installation, signs need to be carefully inspected for defects. Labor costs and service calls are not covered by warranty. Under special circumstances Sign Fab, Inc. may approve some labor costs. This will be determined after the Three Step process has been followed.

Our products are warrantied for one (1) year to be free of defects in materials and workmanship. This warranty is limited to:

Replacing Defective Products: In order to maintain respective warranty all defective products must be replaced using same types and brands used to manufacture signs. These are only available through Sign Fab or the manufacturer. Contact Sign Fab Customer Service for more details.

Sign Fab, Inc. Delivery Service: Sign Fab will replace and repair any product damaged upon delivery; note damages on Sign Fab, Inc. delivery ticket.

Freight/Common Carrier Damages: Please contact Sign Fab, Inc. immediately for joint effort to resolve any problems with freight damages. Save all products and packaging received; without this we cannot assist you in filing claims. If there are damages, you must not use the product until damages have been inspected by Freight Company. Sign Fab, Inc. will not be liable for damages resulting from shipping.

Parts and Products: Transformers, Power Supplies, LEDs, Acrylic, Trim cap and all parts used to manufacture Sign Fab products are warrantied to the extent of their respective factory warranties. Labor costs arising from these defective parts is not covered under Sign Fab, Inc. warranty.

Neon/Glass: Neon is warrantied for one (1) year against burnout, unless the problem is caused by improper transformer loading and wiring by the customer. We will reimburse up to $30.00 per neon unit for repair necessitated by burnout.
Sign Fab, Inc. will not pay for labor costs and service calls arising from neon burnout.

Manufacturer/Sellers: Only obligation shall be to replace such quantity of product proved to be defective. Neither seller nor manufacturer shall be liable for any injury, loss or damage arising out of the use, misuse, or the inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use; user assumes all risk and liability whatsoever in connection therewith.

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Policies

Pricing

Prices are quoted based on current market value of materials contained.  Our pricing is reviewed periodically so that we may provide you with the most competitive price possible.  Project quotes are effective for 60 days from date on quotation.  It is recommended that you have your project requoted if it expires.  Quoted price may be subject to change if final artwork is different than quoted artwork. Quoted prices are not guaranteed past the quote expiration date.

Artwork

Design/Edit Software:  Omega, Artpath, Enroute, Logixx, Wasatch, CorelDraw, CorelPhoto, Adobe, OCR Vector,  LEDWizard.  These programs provide us the graphic ability to edit or design your project with ease.  We are most compatible with these vector graphic extensions:  Adobe Illustrator .ai,  Encapsulated Post Script .eps, Omega .plt, and Corel .cdr.  Vector art that is not “Clean” or production ready must be cleaned and modified prior to production. (Artwork must not have any unnecessary control points and must have smooth edges to be considered “Clean”.)  Artwork that needs modifications to be production ready will be adjusted and sent to customers for final approval.  We charge for projects that take longer than one hour to finalize the artwork.  An additional charge of $30 per hour will be accessed for time beyond the one hour included in your proposal.  Most projects do not exceed one hour for artwork modifications.  Pixel formats (such as .jpg, and .bmp) usually can be converted to vector art.  There is an additional charge of $30 per hour for vectorizing.  This price is subject to change without notice.

Patterns

All remote mounted projects are shipped with installation patterns.  These patterns are built into the cost of every project and do not require an additional charge.  You will receive one pattern per set of letters or logos.  Additional patterns are charged per linear foot.  Call our office for updated pricing.

Return Policy

Sign Fab does not accept returns.  All channel letter products are manufactured to customer specifications.  Sign Fab supplies proof drawings for your customers’ final approval.  Products do not begin production until you have reviewed, approved and signed the shop drawing.  Once signature is received the product begins production and cannot be changed without incurring additional cost.  All sales are final and no returns will be accepted.

Manufacturing Errors

Sign Fab will correct all products that have production errors.  It is our intent to supply an error-free product.  Problems with colors, sizes, or missing parts should be reported immediately.  These errors will be corrected with as little inconvenience to you as possible.

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